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The number of travelers has grown rapidly in the last 20 years, keeping the industry busy. From flights to hotel reservations, guests seek personal experiences for their getaways and having a hotel property management system (PMS) is more important than ever. While the PMS can help creating a personalized experience for each guest, the latest EU legislation might keep hoteliers worried of how much data can you keep and use. That brings us to the question- is your hotel GDPR compliant?
It’s no secret that a hotel property management system is one of the most important parts of running a hotel. I like to call it as the employee that never sleeps and always works to improve. While it’s become casual to listen to music, watch movies or store photos using cloud based platforms like Netflix, Spotify and Google photos, can you actually rely all your hotel operations on a cloud based hotel management software?
There are many reasons why your hotel may be lacking sales: guests love the sea view rooms more than street view rooms, the competitors offer cheaper prices, guests choose their stay based on season etc. But is there anything you can do besides waiting for the winter to go away? We have collected 3 suggestions, which are seamlessly connected and should help you increase the overall sales.
Mews often visits some of their clients, to be up to date with the hospitality industry needs. This time, it is the “Good Hotel”, located in the beautiful London, U.K. Read why the hotel decided to switch to a different system and how the system inspires the employees to deliver the most pleasant customer experience, together with the general manager of the property, Mr Liutauras Vaitkevicius.