2 minute read
How do you offer a better customer experience than your competitors? The answer can be complex, but in many cases, it doesn’t need to be.
Imagine a customer visited one of your retail outlets and wanted a product in a specific size or colour, but that particular outlet did not have it in stock. What would happen next?
If the customer is simply told that this item is not available, the opportunity for a one-time sale would be over.
On the other hand, if your outlet team member was able to check availability in other stores, both locally and internationally, or even check if the particular product could be assembled or otherwise created and shipped, the customer experience would be far better.
More importantly, in this second scenario, the team member would have likely created a lasting impression on the customer, and this one proactive action could quickly turn into repeat sales and personal recommendations.
This is how simple it can be to deliver a superb customer experience. All it takes to pull it off is a motivated team member and Lightspeed Retail POS (X-Series) (formerly known as Vend by Lightspeed).
One of the major achievements of Amazon, Google, and other big tech companies is the ability to understand their users. Great understanding leads to superb customer acquisition and retention. In other words, give the customers what they want, and you’ll be rewarded for it.
Retail POS (X-Series) is a POS and inventory management system that lets you do just that. No matter if you have 100 or 100,000 different items in your inventory, this easy to use and quick to scale solution can help you understand customer trends and proactively act to deliver a top-notch customer experience. To them.
No matter if you’re local or global, Retail POS (X-Series) can offer you a range of services to help you keep track of inventory and customers. You can launch or scale your loyalty rewards, manage stock across outlets and countries, manage payments, and issue detailed reports directly through a central user interface.
This is a fully-integrated solution that can connect to a wide range of third party applications. These include WooCommerce, Ecwid, and Shopify, and for each, you can extract reports as well as manage inventory and customer details directly, without ever leaving the software.
Retail POS (X-Series) can help simplify your inventory and customer management and provide you with advanced reporting tools to help you identify trends and maximise the value from your stock purchases. It can also help you to start selling online and deliver a meaningful loyalty programme.
If any or all of this sounds good, you should probably get this product. In any case, we invite you to get in touch with us to discover how Lightspeed Retail POS (X-Series)’ options can specifically benefit your retail business overnight.
Get in touch with our Retail POS (X-Series) specialist today.
