2 minute read
Amongst the many changes happening within the hospitality industry, AI-powered automation is not far away. Such an advance in technology should be incorporated and utilised as a competitive edge.
Whether its automating check-ins, predicting occupancy trends, or optimising inventory, this new wave of hotel management tools optimise operations and improve guest experiences. Here are 5 ways the hotel management is changing, and how you can stay ahead.
The Future of the Front Desk – AI Check-In and Communication with Guests
Traditional receptions managed by receptionists have become a thing of the past. With digital kiosks, mobile apps and chat bots, AI powered systems are able to take on many responsibilities. These include:
Constant support for guests in various languages
Automated online check-in/out service
Upselling rooms, packages or services
With guests valuing speed and personalisation, hotels need to offer seamless and convenient services for their guests, whilst also considering the pressure on staff.
Predictive Analytics For Occupancy and Revenue Management
Many software solutions, such as Newhotel Cloud, already prioritise reports and using data to predict future trends. With AI gaining popularity, data analysis can be taken a step further. Being able to predict occupancy trends based on weather or ongoing local events allows you to allocate staff based on these trends. Having such predictive insights allows you to boost your revenue whilst also minimising overstaffing or underselling.
Inventory Management
By integrating your hotel management system with a cloud-based POS system for your restaurants and bars, you can benefit from:
Automatic stock reorders
Viewing most/least used ingredients
Synchronisation of menus across multiple venues
Eventually incorporating AI into existing software would mean even more advanced features, allowing staff to prioritise pending tasks and delegate others to AI.
Wondering which POS system to use for your restaurant? Lightspeed Restaurant is one of the top cloud-based solutions on the market which is both user friendly and provides full control over various restaurant management aspects, such as menu creation and restaurant layout. Contact us to learn more.
AI In Business
Just because AI is being adopted by businesses, does not mean people are being or should be replaced. Within the hospitality industry, AI should be used to empower workers and help them keep up with the increasing demand, as ultimately the best experiences for guests are those provided by human staff. Starting small and establishing limits is the best way to go.
With constant developments to AI and its integration into software, it is important to remain up to date and educated on the matter. We strive to keep up with the latest advances in order to provide the best solution for our clients, contact us today to find out more.
