2 minute read
Operating multiple food and beverage outlets within a hotel environment requires speed, efficiency, and complete operational visibility. For Riviera Hotel, managing three restaurants and two bars meant finding a POS solution capable of supporting fast-paced service while remaining easy for staff to use.
That’s why Riviera Hotel chose Lightspeed Restaurant.
Faster Service Across All Outlets
One of the biggest advantages Riviera Hotel experienced with Lightspeed Restaurant was the flexibility offered by its tablet-based system.
Because staff can take orders directly from tablets anywhere within the restaurants or bars, service became significantly faster and more efficient. Orders are sent instantly to the kitchen or bar, reducing waiting times and improving communication between front-of-house and kitchen teams. Also, with Lightspeed’s hospitality integration Riviera Hotel is able to charge customers’ orders to their room number, therefore improving efficiency and enhancing guest satisfaction.
This mobility helped increase revenue by enabling staff to serve more customers efficiently, especially during busy service periods.
Real-Time Business Visibility
With Lightspeed Restaurant’s cloud-based platform, Riviera Hotel’s management team can monitor business performance in real time directly from their mobile phones.
Whether on-site or away from the outlets, they are able to access live sales figures, track revenue generation, and monitor daily operations from anywhere. This level of accessibility provides greater control and allows management to make quicker, more informed business decisions.
Smooth Migration with Full Support
Transitioning to a new POS system during a busy operational period can be challenging for any hospitality business. However, Riviera Hotel described their migration to Lightspeed Restaurant as seamless and stress-free with the help of Progressive. The support team remained with Riviera throughout the entire implementation and training process and remains available to assist should any issues arise.
Despite implementing the system during a high-demand period, the transition was completed flawlessly thanks to careful planning and continuous support from the support team. Staff received the assistance they needed throughout the process, ensuring minimal disruption to daily operations.
Versatile and User-Friendly
Another key benefit highlighted by Riviera Hotel was the versatility and simplicity of the platform.
Lightspeed Restaurant offers an intuitive and user-friendly interface, making it easy for employees to learn and use from day one. The system’s flexibility also allows it to adapt easily to different service environments, from bars and casual dining to full-service restaurant operations.
By implementing Lightspeed Restaurant across its restaurants and bars, Riviera Hotel achieved faster service, greater operational visibility, and a more streamlined hospitality experience for both staff and guests. Check out their full customer testimonial video here.
Contact us today to learn how Lightspeed Restaurant can help your hospitality business improve efficiency, increase revenue, and simplify day-to-day operations.
