 Repleo Quality Tracking System is a specialized management information system which accurately records, measures and analyses quality levels within hotels and restaurants according to questionnaires or survey analysis submitted by the guests or patrons.
After such information is captured, via Repleo’s in-built reports, crucial information can be extracted in an easy and accurate manner on the level of satisfaction experienced the clientele of the hotel or restaurant.
Typically via Repleo, management can gather information on:
- The effectiveness of Check in / out;
- Staff friendliness;
- Staff effectiveness;
- Hotel cleanliness;
- Food quality;
- Service quality;
- Quality of Room facilities;
- The quality of the Leisure and well-being facilities;
- Overall guest satisfaction
The advanced filtering criteria of Repleo allows results to be filtered according to:
- The dates of the guest’s stay or date of the patron dinner;
- Market segments;
- Department;
- Room Type;
- Room or Table Number.
This facility gives management a very useful tool to highlight areas for improvement in a very timely manner with a minimum overhead cost.
Repleo is extremely flexible:
- The contents of the questionnaires or surveys are fully customisable;
- Supports multi-user and security levels per user;
- Market segments are defined by the user;
- Reports can be fully customised;
- Supports multiple properties or restaurants;
Repleo is the most cost effective solution to manage the qualitative aspect of your business in a timely fashion - Forget the days of utilising spreadsheets and countless amounts of hours to compute guest questionnaire analysis.
Through Repleo, quality can be managed with minimum hassle and information can be captured through which a competitive advantage can be gained.
Contact us for more information.
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