FAQ’s

Even the easiest to use software can raise questions. Find answers to frequently asked questions to help you find the most suitable software or reach out to us to find the answer you’re looking for.

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ACCOUNTING

Sage 50 Sage 200 Evolution Sage One/ Business Cloud Xtra Add-Ons

Point of Sale

Lightspeed Restaurant XtraPOS Retail Lightspeed Retail XtraSales Handheld System

Hospitality Systems

NewHotel Cloud

Sage 50

Is the software paid annually?

Sage 50 is available on an annual subscription - it comes in 2 versions: Sage 50 Standard and Sage 50 Professional. Contact us to request more information. 

What’s the difference between Sage 50 Standard and Sage 50 Professional?

Sage 50 Standard is best suited for small businesses with basic accounting needs, while Sage 50 Professional is designed for larger businesses that require more users, advanced features, and detailed financial tracking.

Can I view Sage 50 online?

Yes, the newer versions of Sage 50, which are available on a subscription basis, allow this. Thanks to the power of Sage 50 Remote Data Access that synchronises the data on Sage's cloud, users can work from wherever they want with just an Internet connection, without the use of a VPN or remote desktop.

Are training courses for Sage offered?

Practical training courses on how to use Sage in a real environment are offered. Such training can be customised to suit the needs of individual organisations and how they operate. 

How extensively can Sage be customised to meet specific requirements?

Sage offers extensive customisation options, including configurable reporting features and the ability to develop add-ons that integrate with third-party applications and extend its out-of-the-box functionality.

Sage 200 Evolution

What’s the difference for Sage 200 Evolution ERP and Sage 50?

Sage 200 Evolution is targeted at larger or more complex businesses or while Sage 50 is the perfect software for small and medium size businesses.

Can Sage 200 Evolution be linked to an eCommerce site?

Yes, we provide interfaces to popular eCommerce platforms such as WooCommerce and Shopify, enabling seamless updates of stock information and the transfer of orders from the eCommerce site directly into Sage.

Is Sage 200 Evolution ERP available on the cloud?

Sage 200 Evolution ERP is an on-premise ERP system. However, for customers who prefer cloud hosting to enable remote access, we can facilitate deployment in a cloud environment such as Microsoft Azure.

Sage One/ Business Cloud

What is the installation procedure?

Sage Business Cloud Accounting doesn’t require an installation. The accounting system is hosted on the cloud, therefore can be accessed through a web browser or their official Sage mobile applications.

How can I buy the software?

Sage Business Cloud Accounting is paid directly to Sage. The payment is done in South African Rands, not Euros.

Xtra Add-Ons

Is the data from Sage accounting software available on XtraPOS or XtraSales?

Absolutely. We can configure your software to match the data and update as you add more. 

Lightspeed Restaurant

Can the system be used from an android device?

Unfortunately no. Lightspeed Restaurant POS system only works on iPads.

Can reports still be viewed if I am not at the restaurant?

Yes, Lightspeed Restaurant is hosted on the cloud, therefore, you can access all the information even if you are not at the restaurant. All you need to do is log into the back office and select the reports you would like to view.

Why isn't my printer working?

This could come from a number of different issues, but most of the time this is related to a network issue of some kind. Here are some possible quick fixes:

  • Ensure you are on the correct WiFi network. If you are on a different WiFi network, then the printers will be unavailable. 
  • Ensure that you have a running internet connection. 

XtraPOS Retail

Does XtraPOS Retail support loyalty programs?

Yes, the system offers a variety of promotions, such as - discounts, large quantity offers and gift items.

Lightspeed Retail

Is an application needed to access your account?

No, your account can be accessed from any iPad, desktop or laptop.

Is it possible to create refunds?

Yes, with Lightspeed Retail you can substitute an item, refund the item or give store credit.

Can the Lightspeed Retail manage more than one location?

Yes, the point of sale system has been designed in a way in which it allows you to manage multiple locations and even compare one store to another.

XtraSales Handheld System

Can XtraSales point of sale system be used without an internet connection?

Yes, the sales software will still stay functional and immediately synchronise when the internet connection is back.

NewHotel Cloud

Is NewHotel Cloud a web based system?

Yes, NewHotel Cloud can be accessed from any device with an internet connection. 

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