Forget the days of utilising spreadsheets and wasting countless amounts of hours to analyse guest questionnaires.
Repleo Quality Tracking System is a specialised management information system which accurately records, measures and analyses quality levels within hotels as well as restaurants according to feedback received from guests and patrons via questionnaires or surveys. Not only, Repleo allows you to track and follow up on critical incidents which have occurred during the stay of the guest via a powerful drilling down option.
Typically via Repleo, management can gather information on:
- Staff friendliness & effectiveness;
- Hotel / Venue cleanliness;
- Food & service quality;
- Quality of facilities;
- Overall satisfaction
After such information is captured, via Repleo’s in-built reports, critical information can be extracted in an easy and accurate manner on the level of satisfaction experienced by guests using multiple filtering options.
Repleo is extremely flexible and provides very meaningful information:
- Questionnaires and surveys are fully customisable;
- Supports multi-user & security levels per user;
- Market segments are defined by the user;
- Track repeat guests needs and wants;
- Follow up to dissatisfied guests and capitalise on loyal customers;
- Keep your guests and patrons more loyal by recording their preferences and keeping in touch with them on special occassions like birthdays etc.;
- Reports can be fully customised;
- Supports multiple properties or restaurants;
- Analyses satisfaction levels by market segment / company or group;
- Traces and records all actions that took place during the guest's stay;
- Quality reports can be issued in seconds - literally !;
- Results can be analysed by user defined scores or percentage;
- Integrates with Micros-Fidelio and Brilliant Property Management Systems;
- Information can be easily exported to Microsoft Excel and PDF Formats.
Undoubtedly, Repleo is the most cost effective solution to manage the qualitative aspect of your business in a timely fashion. Contact us for more details.